In a nutshell
Measure the satisfaction of your customers.
This continuous survey of your customers provides valuable information about how satisfied your customers are with your company’s services. Also, you will find out if and how you can further improve your services. Resulted charts and data will provide an essential basis for your future success.
Concept Check
Key Benefits
How it works
In only four steps
01. Free Dashboard
Create your dashboard
By opening a free account at deeptrue, you can have an overview of all projects, invite team members, and more.
02. Setup project
Set up your project
Follow the instructions by deeptrue experts with relevant data and documents necessary for your project.
03. Data Collection
deeptrue does the job
Within hours, deeptrue finds suitable consumers, collects data via a questionnaire, and automatically analyzes it.
04. Insight Report
Get actionable insights
Receive a report including recommendations and action plans. Share the gained insights with your team.
Aspects
You will receive the following aspects
✓ Overall satisfaction
✓ Professional competence
✓ Commitment of the employees
✓ Willingness to recommend
✓ Friendliness of the employees
✓ Range of products and services
✓ Website
✓ Ease of getting in touch
✓ Quality of products or services
✓ Reliability of employees
✓ Support by the employees
✓ Particularly positive events
✓ Helpfulness of the employees
✓ Communication in general
✓ Critical events
Questionnaire
You will receive the following insights
01) Overall appeal
How much does your audience like or dislike your concept overall
4) Website
Your customers provide feedback on their satisfaction with your company’s website.
2) Willingness to recommend
Here your customers indicate their willingness to recommend you.
5) Brochures and documents
Your customer’s satisfaction with your company’s documents.
3) Business premises
They express their satisfaction with the furnishing and equipment of your business premises.
6) Employee performance
Your customers assess the employees concerning numerous aspects.
Customer Satisfaction
Get to know how satisfied your customers are.
FAQs
Find answers to frequently asked questions here.
How fast do I get the results?
As a rule, the first results are available after just a few hours. For very specific demographic requirements, the timeframe may increase.
Can I also conduct international tests?
Yes, you can run your Concept Check in many different countries. You can select the countries during the project setup. If your desired country is not in the list, contact us, and we will indeed find a solution.
In which countries can I use the tool?
The Concept Check is currently available for the following countries: Albania, Algeria, Angola, Argentina, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Cambodia, Cameroon, Canada, Chile, China, Colombia, Congo D.R., Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Eswatini, Ethiopia, Finland, France, Gabon, Gambia, Germany, Ghana, Greece, Guatemala, Honduras, Hongkong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Ivory Coast, Japan, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Lithuania, Luxembourg, Macau, Macedonia, Malawi, Malaysia, Malta, Mauritius, Mexico, Moldova, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Palestine, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Saudi Arabia, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sudan, Sweden, Switzerland, Syria, Taiwan Region, Tanzania, Thailand, Tunisia, Turkey, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States of America, Uruguay, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe. If your desired country is not included, contact us, and we will surely find a solution.
Keep in Touch
To stay updated with the latest consumer insights, news, tips, and tricks that keep your business closer with your consumers, related events, and more, feel free to subscribe to deeptrue's newsletter.
Reach Us
We would love to hear your ideas, feedback, and inquiries
Dorfstrasse 53
CH-6375 Beckenried
contact@deeptrue.com
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