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Customer Experience’s effect on disruption in travel industry

Customer Experience’s effect on disruption in travel industry

The travel industry has been desperately struggling in recent weeks with the post-pandemic rush of travelers hoping to escape for some long-overdue relaxation. It has been a trying time at best and a complete nightmare at worst. For example, staff shortages at Heathrow Airport have forced it to cap the number of passengers flying out of the hub to 100,000 a day. This has resulted in British Airways canceling 13 percent of its summer schedule, a...

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