Customer Satisfaction

Get to know how satisfied your customers are.


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In a nutshell

Measure the satisfaction of your customers.

This continuous survey of your customers provides valuable information about how satisfied your customers are with your company’s services. Also, you will find out if and how you can further improve your services. Resulted charts and data will provide an essential basis for your future success.

Concept Check

Key Benefits


How satisfied your customers are with your company’s services.


Know more about whether and what you can improve.

No time

Still close to no time but still receive valuable information.

How it works

In only four steps

01. Free Dashboard

Create your dashboard
By opening a free account at deeptrue, you can have an overview of all projects, invite team members, and more.

02. Setup project

Set up your project
Follow the instructions for project setup. Provide the necessary information and documents for your project.

03. Data Collection

deeptrue does the job
Within hours, deeptrue finds suitable consumers, collects data via a questionnaire, and automatically analyzes it.

04. Insight Report

Get actionable insights
Receive a report including recommendations and action plans. Share the gained insights with your team.


You will receive the following aspects

✓ Overall satisfaction

✓ Professional competence

✓ Commitment of the employees

✓ Willingness to recommend

✓ Friendliness of the employees

✓ Range of products and services

✓ Website

✓ Ease of getting in touch

✓ Quality of products or services

✓ Reliability of employees

✓ Support by the employees

✓ Particularly positive events

✓ Helpfulness of the employees

✓ Communication in general

✓ Critical events


You will receive the following insights

01) Overall appeal

How much does your audience like or dislike your concept overall

4) Website

Your customers provide feedback on their satisfaction with your company’s website.

2) Willingness to recommend

Here your customers indicate their willingness to recommend you.

5) Brochures and documents

Your customer’s satisfaction with your company’s documents.

3) Business premises

They express their satisfaction with the furnishing and equipment of your business premises.

6) Employee performance

Your customers assess the employees concerning numerous aspects.

deeptrue main we speak right

Customer Satisfaction

Get to know how satisfied your customers are.



Find answers to frequently asked questions here.

How fast do I get the results?

As a rule, the first results are available after just a few hours. For very specific demographic requirements, the timeframe may increase.

Can I also conduct international tests?

Yes, you can run your Concept Check in many different countries. You can select the countries during the project setup. If your desired country is not in the list, contact us, and we will indeed find a solution.

In which countries can I use the tool?

The Concept Check is currently available for the following countries: Albania, Algeria, Angola, Argentina, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Cambodia, Cameroon, Canada, Chile, China, Colombia, Congo D.R., Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Eswatini, Ethiopia, Finland, France, Gabon, Gambia, Germany, Ghana, Greece, Guatemala, Honduras, Hongkong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Ivory Coast, Japan, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Lithuania, Luxembourg, Macau, Macedonia, Malawi, Malaysia, Malta, Mauritius, Mexico, Moldova, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Palestine, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Saudi Arabia, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sudan, Sweden, Switzerland, Syria, Taiwan Region, Tanzania, Thailand, Tunisia, Turkey, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States of America, Uruguay, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe. If your desired country is not included, contact us, and we will surely find a solution.

Keep in Touch

To stay updated with the latest consumer insights, news, tips, and tricks that keep your business closer with your consumers, related events, and more, feel free to subscribe to deeptrue's newsletter.

Reach us

We would love to hear your ideas, feedback, and inquiries

Dorfstrasse 53
CH-6375 Beckenried