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Measure Customer Satisfaction
Continuous surveys of your customers provide you with valuable information about how satisfied your customers are with your company's services. You will also learn whether and how you can further improve your services. This will provide you with an important basis for your future success.
Become Even More Successful
Strengths and Weaknesses
Pinpoint what you are doing right and areas needing improvement, allowing for targeted enhancements
Customer Retention
Retaining customers by addressing their concerns and improving their overall experience with your company
Product or Service Quality
Guide product or service updates, ensuring they meet or exceed customer expectations
Customer Loyalty
By showing customers that their opinions are valued and acted upon, you foster loyalty and a sense of belonging to your company
Customer Experiences
Ongoing satisfaction measurement allows for the refinement of customer experiences, making them more personalized and satisfying
Decision Making
Data from satisfaction surveys can inform strategic decisions, helping prioritize investments in areas that directly impact customer happiness
Future Behavior
Understanding current satisfaction levels can help predict customer behaviors, such as repeat purchases, referrals, and the likelihood of switching to competitors
Word-of-Mouth Referrals
Satisfied customers are more likely to recommend your brand to others, driving organic growth through positive word-of-mouth
Trends and Patterns
Continuous measurement can reveal trends and patterns in customer feedback, helping anticipate needs and adapt strategies accordingly
Competitive Advantage
A strong focus on customer satisfaction can differentiate your brand in the market, making it more attractive to both existing and potential customers
You Will Receive The Following Insights
Overall satisfaction of your clientele with your services
Satisfaction all in all
Willingness to recommend your company to others
Satisfaction with partial aspects
Furnishing and equipment of business premises
Website
Design of brochures and documents on products and offers
Reliability of the employees
Solution search by employees in case of problems
Timely delivery / completion
Reaction time of the employees to inquiries and requests
Helpfulness
Professional competence of the employees
Friendliness of the employees
Simplicity of contact
Support by employees
Employee commitment
Information about products / services
Communication in general
Price-performance ratio
Offer
Quality of products and services
Identification of events that are considered to be of high impact
Positive events
Negative events
In Only Four Steps
You start the project setup, choose a subscription type and answer a few questions about your company in the instructions. That's it for you. After activating the project, deeptrue take care of the rest. deeptrue or you send an email with a survey link to your customers. Immediately after your customer has answered the short questionnaire, you can view the results on deeptrue. Whenever you want, you can see the results on deeptrue. You know immediately how satisfied your customers are with your services and - if you could do a little better.
Create Free Account
By opening a free account at deeptrue, you can have an overview of all projects, invite team members, and more.
Select Tool
Select the Customer Satisfaction Tool.
Setup Project
Follow the instructions for project setup. Provide the necessary information and documents for your project.
Start Data Collection
Start the data collection and your customers will receive your customer satisfaction survey.
Get Insight Report
Receive a report. Share the gained Insights with your team.