Understand and impove your customer satisfaction

Get to know how satisfied your customers are.
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In a nutshell

Measure the satisfaction of your customers.

This continuous survey of your customers provides valuable information about how satisfied your customers are with your company’s services. Also, you will find out if and how you can further improve your services. Resulted charts and data will provide an essential basis for your future success.

Concept Check

Key Benefits


How satisfied your customers are with your company’s services.


Know more about whether and what you can improve.

No time

Still close to no time but still receive valuable information.

Legal consent

Agree to deeptrue legal terms to finish the briefing and start your project

So funktioniert es

In nur vier Schritten

01. Gratis Dashboard

Erstelle dein Dashboard
Durch die Erstellung eines kostenlosen Accounts bei deeptrue erhältst du Überblick über alle deine Projekte, kannst Teammitglieder einladen und vieles mehr.

02. Projekt einrichten

Richte dein Projekt ein
Folge den Anweisungen bei der Projekteinrichtung. Stelle die erforderlichen Informationen und Dokumente für dein Projekt bereit.

03. Datenerhebung

deeptrue macht den Job
Innerhalb weniger Stunden findet deeptrue passende KonsumentInnen, sammelt mittels eines Fragebogens Daten und wertet diese automatisch aus.

04. Insight Report

Erhalte umsetzbare Insights
Erhalte einen Ergebnis-Report inkl. Handlungsempfehlungen und teile die gewonnenen Insights mit deinem Team.


You will receive the following aspects

✓ Overall satisfaction
✓ Professional competence
✓ Commitment of the employees
✓ Willingness to recommend
✓ Friendliness of the employees
✓ Range of products and services
✓ Website
✓ Ease of getting in touch
✓ Quality of products or services
✓ Reliability of employees
✓ Support by the employees
✓ Particularly positive events
✓ Helpfulness of the employees
✓ Communication in general
✓ Critical events


You will receive the following insights

01) Overall appeal

How much does your audience like or dislike your concept overall

4) Website

Your customers provide feedback on their satisfaction with your company’s website.

2) Willingness to recommend

Here your customers indicate their willingness to recommend you.

5) Brochures and documents

Your customer’s satisfaction with your company’s documents.

3) Business premises

They express their satisfaction with the furnishing and equipment of your business premises.

6) Employee performance

Your customers assess the employees concerning numerous aspects.

Customer Satisfaction

Get to know how satisfied your customers are.


Find answers to frequently asked questions here.

How fast do I get the results?
As a rule, the first results are available after just a few hours. For very specific demographic requirements, the timeframe may increase.
Can I also conduct international tests?
Yes, you can run your Concept Check in many different countries. You can select the countries during the project setup. If your desired country is not in the list, contact us, and we will indeed find a solution.
In which countries can I use the tool?
The Concept Check is currently available for the following countries: Albania, Algeria, Angola, Argentina, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Cambodia, Cameroon, Canada, Chile, China, Colombia, Congo D.R., Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Eswatini, Ethiopia, Finland, France, Gabon, Gambia, Germany, Ghana, Greece, Guatemala, Honduras, Hongkong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Ivory Coast, Japan, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Lithuania, Luxembourg, Macau, Macedonia, Malawi, Malaysia, Malta, Mauritius, Mexico, Moldova, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Palestine, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Saudi Arabia, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sudan, Sweden, Switzerland, Syria, Taiwan Region, Tanzania, Thailand, Tunisia, Turkey, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States of America, Uruguay, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe. If your desired country is not included, contact us, and we will surely find a solution.

Bleiben Sie in Kontakt

Um stets über die neuesten Consumer Insights, Nachrichten, Tipps und Tricks informiert zu bleiben, die dein Unternehmen näher an deine Kunden bringen, sowie über relevante Veranstaltungen und vieles mehr informiert zu sein, melde dich gerne für den Newsletter von deeptrue an.

Nimm Kontakt auf

Wir freuen uns darauf, von dir deine Ideen, dein Feedback und deine Anfragen zu hören.

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